Shipping Policy

Last updated: October 23, 2026

Where We Ship

soft crush ships to eligible addresses across Canada, excluding Yukon, the Northwest Territories and Nunavut.

Shipping availability is confirmed at checkout.

Shipping Rates

We currently offer $15 flat-rate shipping on eligible Canadian orders. Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping and Delivery

We work with a combination of regional delivery services and national courier providers to fulfill orders across Canada.

Alberta and Ontario

Most urban deliveries in Alberta and Ontario are fulfilled through Atripco Delivery Services.

Orders delivered through Atripco typically have a combined handling and delivery timeframe of 1–3 business days, excluding weekends and statutory holidays.

British Columbia, Saskatchewan, Manitoba, Quebec and Atlantic Canada

Orders to these provinces are generally shipped using national courier services, including UPS, FedEx and Canada Post.

Delivery times vary based on destination, carrier service, warehouse processing and regional conditions. Standard courier transit estimates apply.

All delivery timelines are estimates and are not guaranteed.

Carrier Selection

While we understand that customers may have preferred shipping providers, soft crush reserves the right to select the most appropriate carrier or delivery service at our discretion.

Carrier selection may depend on destination, availability, operational requirements and shipping conditions.

Tracking and Delivery Notifications

Tracking information will be provided when available.

Certain regional delivery services, including Atripco, may provide delivery notifications directly to customers via text message.

Please note that tracking availability varies by carrier, and tracking information may not always be available before delivery.

If you have questions about the status of your shipment, please contact us.

Winter Shipping and Weather Delays

Many of our beverage products are sensitive to freezing temperatures and extreme weather conditions.

To protect product quality and prevent damage, soft crush reserves the right to delay or temporarily suspend shipments at our discretion during periods of extreme cold or other adverse weather conditions.

Shipments may also be delayed to accommodate seasonal shipping requirements, carrier restrictions or weather-related disruptions.

We appreciate your understanding as we take reasonable precautions to ensure products arrive in suitable condition.

Damaged or Missing Orders

If your order arrives damaged, contains incorrect items or does not arrive, please contact us as soon as possible with your order number and details of the issue.

We will review the situation and arrange an appropriate resolution in accordance with our Return and Refund Policy.

Contact

For shipping inquiries, please contact refresh@softcrush.ca.