Return and Refund Policy

Last updated: October 23, 2026

Returns

Due to the consumable nature of our products and for food safety and quality assurance reasons, all beverage purchases are considered final sale.

We do not accept returns or exchanges for change of mind, personal taste preferences, or products ordered in error.

Exceptions may apply for damaged, defective or incorrect products, or where required by applicable consumer protection laws.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if any products are damaged, defective, missing or incorrect.

To help us resolve the issue, please provide your order number, a description of the problem and photographs of the affected products or packaging, where possible.

We will review the issue and arrange an appropriate refund, replacement or other resolution.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests before an order has been processed or shipped. Once an order has been shipped, cancellations may no longer be possible, subject to applicable consumer protection laws.

Exchanges

We do not offer exchanges for personal preferences or change-of-mind purchases.

If you received an incorrect or defective product, please contact us to arrange an appropriate resolution.

Refunds

If a refund is approved, it will be issued to your original payment method unless otherwise agreed or required by law.

Please note that your bank or payment provider may require additional time to process and post the refund.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights relating to defective, incorrectly described or undelivered products.

Contact

For questions regarding returns, refunds, cancellations or damaged products, please contact us at refresh@softcrush.ca or use the contact details in our contact information policy.