privacy policy

Welcome to softcrush.ca (the "Site"), the ecommerce website providing information and sale of soft crush represented brands, operating under Consuming Ventures Inc.("we").

We are responsible for maintaining and protecting the collected personal information under our control. This Privacy Policy applies to the information collected by us through the site and does not apply to information obtained or collected by us in any other manner, unless expressly stated in this Privacy Policy. 

Within the Privacy Policy, the term "you" refers to the user of the site. Please read the Privacy Policy prior to using the site. The Privacy Policy contains our information collection practices, and how the information is used. By viewing and using the site, you consent to this Privacy Policy presented.

 

Collecting Personal Information

We may collect information when you visit the site, including your device type, and how you interact with the site. Examples of this type of information include, but are not limited to, your web browser, IP address, time zone, cookie information, and search terms. We may also collect information pertaining to how you use our site, examples include, but are not limited to, pages viewed, length of time on the site, and products selected and viewed. The Personal Information collected is used to optimize your experience of our site, and provide analytical insight to us, into site usage. This Personal Information may be collected by, but not limited to: cookies, log files, web beacons, tags or pixels.

Your Personal Information is collected during checkout as means to process orders and complete fulfilment. Personal Information collected to fulfill our order obligation to you, include: name, email, billing and shipping information, phone number, date of birth, and payment information (credit card or alternate method of payment). We require this Personal Information to complete your order and gather adequate data for fulfilment of our contract to you. This Personal Information collected intended for order management, is provided by you, the user of the site. The collected information is shared with order processors and couriers. This site is operated on Shopify, you can review their privacy statement here, https://www.shopify.com/legal/privacy.

Personal Information may also include “Demographic Information,” such as your gender, marital status, salary, purchasing habits, or similar information. Personal Information may be requested and collected at various locations and on various forms on the site, including but not limited to: registration forms for newsletters and other e-mail communications; registration for membership to the site; registration for participation in contests, sweepstakes, auctions, surveys or other promotions that may be offered on the site.

At any time that you, the user, requests support or engages with our team, we may require Personal Information to help you, or provide more insights. The information collected during communications is provided by you, with the intended consequence of support and assistance in site navigation, verifying identity, product inquiry, or order completion. 

We may collect your Personal Information from any data you input through your use of the site, or any information you send us via correspondence such as telephone, email, mail, site apps.

 

Consent

Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.

The site is not marketed to or intended for use by minors. We will not intentionally or knowingly collect the Personal Information of those under the age of majority in their residing province. 

 

Use & Disclosure

We will not use or disclose your Personal Information gathered from the use of the site, except as described within the Privacy Policy, or when consent is expressed or implied through authorized representatives, written, or verbal communication. 

Your Personal Information will be stored and used for many purposes, including but not limited to: 

  • Communications pertaining to orders and deliveries
  • Share information regarding the site, changes, features, products or features
  • At the request of the user, to verify purchase(s) or orders, and/or confirm delivery information.
  • Verify accuracy of information
  • Request feedback, survey or questionnaire completion
  • Offer promotions, marketing, newsletter information
  • Audit use of the site
  • Optimize site use, including navigation, development of features and upgrades
  • Monitor site use
  • Gather analytical information to monitor and increase the performance of our products 

We will not sell your Personal Information to other parties without your explicit or implied consent. We retain your Personal Information for the time necessary to fulfill the identified purposes or a legal or business purpose.

Affiliated websites may be linked to from the site. These third party websites operate independently of the site, and you should take necessary precautions, such as reviewing their Privacy Policy, prior to use of their site. We have no control over and assume no responsibility for the content, products, services or third party websites. 

At times we may employ service providers to service, support, or provide analytical insights to the operations of the site. If and when service providers have access to your Personal Information, they are obligated to adhere to the conditions and policies set forth in this Privacy Policy. They are not authorized to disclose or use your Personal Information for purposes not outlined in the Privacy Policy. 

 

Safeguarding

Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure. 

While we strive to use commercially acceptable means to protect your personal information, you acknowledge and agree that no method of transmission over the Internet, or method of electronic storage is 100% secure. We make no guarantee as to the absolute security of your Personal Information.

 

Changes to the Privacy Policy

We reserve the right, at any time and from time to time, for any reason in our sole discretion and without prior notice or liability, to change, modify, amend and/or update this Privacy Policy. Therefore, you should review this Privacy Policy before submitting any information to the site. We will collect, store, use and share your Personal Information in a manner consistent with the Privacy Policy in effect at the time you submitted the information, unless we receive your consent to the new or revised policy.

 

Questions

You may direct any questions or enquiries with respect to our privacy policy or our practices by reaching us at refresh@softcrush.ca